Policy statement

This policy details how Knowledge Society Pty Ltd (trading as Classroom Mastery), collects, uses, holds and discloses personal information with respect to its current and potential clients and customers, business associates and their employees, as well as visitors to its website. It also explains the rights individuals have to request access to their personal information and/or request corrections to information held by us that they believe to be inaccurate.  

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This policy applies to the personal information in connection with:

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• use of the Classroom Mastery website

• enquiries or other communications you may have with the Classroom Mastery team about its programs and services, including by email, direct forms and over the phone

• the provision of Classroom Mastery’s programs and services to its clients/customers and their employees, potential clients/customers, business associates and their employees.

 

Applicable laws

As an Australian business entity, Knowledge Society Pty Ltd (including the Classroom Mastery brand) is bound by the Privacy Act 1988 (Cth) (‘Privacy Act’) and the accompanying Australian Privacy Principles which outline twelve (12) principles for handling personal information.

The Privacy Act defines ‘personal information’ as:

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‘Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

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• whether the information or opinion is true or not; and

• whether the information or opinion is recorded in a material form or not.’

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Noting that laws and rules regarding the use of personal information may vary by jurisdiction,  We also comply with applicable laws and rules in the jurisdictions in which we undertake business activities.

 

How does Classroom Mastery collect and use personal information?

We may collect personal information through our communications with clients, customers (be those current or potential), and business associates and their employees. This information may be provided directly by you or by other sources (e.g. your employer if you are receiving our programs or services through your employment with one of our clients or customers) to us.

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All information collected by us will only be used for the specific purpose for which it was collected and in relation to your relationship with Classroom Mastery. Our employees are bound by this policy as well as an internal Privacy and Confidentiality Policy which specifies the expectations and procedures which they must comply with when accessing and using personal information in their work for Knowledge Society (including programs and services that fall under the Classroom Mastery brand).

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At your written request, we will maintain your anonymity and will not collect any identifying information from you where it is reasonable and within our control to do so.  However, it should be noted that we may not be able to provide programs or services to you, or otherwise do business with you, if you do not provide certain personal information to us.

 

What types of information does Classroom Mastery collect?

We collect personal information when you visit our website (e.g. analytic tools, cookies and other technologies), you communicate with our staff (e.g. email interactions, including via platforms like Mailchimp or HubSpot), you provide information directly to us (e.g. newsletter sign-ups, contact forms, event registrations, requests for downloadable resources) or when other sources provide information to us in order for us to deliver services to you. 

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The types of information that we collect are summarised below:

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• Information about your use of Classroom Mastery’s website, such as which pages you visit, how long you remain on a page and how you came to the website, is collected automatically using cookies and other tracking technologies. 

• Information you submit via online forms, such as your name, contact details, place of work, subscription applications and information about your interests. We may also collect your marketing preferences and any other information you choose to submit, including by email.

• Information you provide when you communicate with our staff, including any information you provide by way of forms (including feedback surveys) filled out by people, interviews, business cards, telephone conversations, emails and through business activities.

• Information relating to our client/customer services, including any information concerning the subject of these services, such as names, addresses, contact details, employment history, occupations, educational qualifications and other information which assists us to understand and meet our clients’ and customers’ needs.

• Information from other sources, including third parties who give us information about you and publicly available sources (such as LinkedIn).

 

For what purposes does Classroom Mastery use or disclose personal information that it collects?

We will only use or disclose information for: the primary purpose of which it has been collected, for reasonably expected secondary purposes which are related to the primary purpose, and in certain other circumstances provided for in applicable privacy laws.

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In general, the primary purposes for which we may use or disclose your personal information are to:

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• communicate and manage our relationships with clients and customers (current and potential), contractors and suppliers, business associates and their employees etc.

• understand and meet the needs of clients/customers who have sought our services 

• conduct our business activities, including to market our programs and services

• continuously improve our programs and services (e.g. by customising content and offers based on client/customer interests); and

• meet our legal obligations and to ensure that you meet yours.

 

Who does Classroom Mastery share your personal information with?

We may disclose your personal information to:

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• our staff members, our advisors and/or contractors as the information may relate to their ability to provide programs and services to you

• other companies or individuals, in, or outside, your country, who assist us in providing programs and services or who perform functions on our behalf - this may include, for example, information technology service providers, lawyers, accountants and other service providers

• anyone else to whom you authorise us to disclose your information

• government agencies and other third parties where required by law, and in certain circumstances to enforce agreements, policies and terms of service, to protect our business or the public from harm or illegal activities, or to respond to an emergency

• trusted third-party service providers (e.g. email marketing platforms, CRM systems, analytics providers); and

• other entities, where permitted by law to do so and where relevant to the primary purpose for which the information is collected.

 

We do not sell your personal data.

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All third parties are bound by privacy and confidentiality obligations consistent with this policy and the applicable Australian law(s).

 

How does Classroom Mastery store personal information?

All information collected by us through the course of our business activities is stored on onsite secure physical servers or by online cloud-based third party data storage providers. All access to data is password-protected and secured by additional measures (e.g. two-factor authentication). Personal information collected by us will be retained for as long as it is required, for a lawful business purpose or to comply with our legal obligations. Once it is no longer required, information is appropriately removed from storage or de-identified.

 

How can I access, correct and control the use of my personal information held by Classroom Mastery?

We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage you to contact us to update any personal information we hold about you, should you believe that information to be incorrect and/or outdated. 

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You may make a request to access your personal information held by us and/or to have that information corrected by contacting our Privacy Officer as per the contact details set out below. Requests must meet the following criteria:

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• they should be made in writing to the email or postal address provided 

• you should specify which information you would like to access and/or have corrected

• you will be required to verify your identity before access to any information is granted.

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Requests will be attended to and a response provided to you within thirty (30) days.

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It should be noted that your rights of access to and/or have personal information corrected are subject to exceptions set out in the applicable laws. Should your request be denied for a valid reason (in line with relevant applicable laws), you will receive a response in writing that details the reasons under which the request has been denied. 

 

Contact details and further information

The contact details of Classroom Mastery’s designated Privacy Officer are as follows:

 

Position: General Manager

Email: info@classroommastery.com.au 

Postal address: 112 Churchill Avenue, Subiaco WA 6008

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If you have any questions about privacy-related issues, please contact the Privacy Officer by email to info@classroommastery.com.au.  Any complaint about Classroom Mastery’s handling of personal information should be made in writing to the Privacy Officer who will respond within thirty (30) days. If the complaint remains unresolved, you can refer it to any data protection authority where you live, where you work or where you feel your rights have been infringed.

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For further information about the Australian Privacy Principles and handling private information, including data breaches and privacy complaints visit the Office of the Australian Information Commissioner.

 

Changes to this policy

We may update or amend this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Effective Date”.